Refund Policy

We want you to feel safe buying credits. If Skycore AI does not work as described, we will make it right. Below is exactly when refunds apply and how to request one.

If you are a consumer in the EU or UK, you have 14 days after your purchase to withdraw and receive a full refund of any credit bundle you have not used. Once you start using credits, you agree that the service has begun, and only the unused portion remains refundable within this window.

Credits are generally non-refundable after the 14-day window. We may, at our discretion, refund unused credits within 30 days of purchase for first-time customers or as a goodwill gesture.

If a technical fault on our side prevented you from using credits, we will re-credit or refund the affected amount. Report the issue to [email protected] within 30 days so we can investigate.

• Credits already consumed by AI actions.
• Bonus credits granted with a bundle, promotional credits, or credits from third-party offers.
• Bank transfer fees charged by your own bank.
• Refund requests submitted more than 30 days after purchase, unless required by local law.

Email [email protected] from the address on your account with your order date and the reason. We reply within 5 business days. Approved refunds are issued to the original payment method within 14 days of approval.

Please contact us before filing a chargeback — we can almost always resolve the issue faster. Fraudulent chargebacks may result in account suspension and recovery of the disputed amount plus any fees.

This policy is in addition to, and does not limit, any mandatory consumer rights available to you under the law of your country of residence.